Shipping & Returns
Shipping Information
We aim to deliver your order as quickly and carefully as possible. Here's what you can expect for each product type:
🖼 Digital Downloads
- Delivery: Instant via email after purchase
- Shipping Cost: Free
- Note: If you don't receive your files, check your spam folder or reach out to us at info@thewayandthetruthdesigns.com
👕 Apparel & Canvas Prints
- Processing Time: 3–5 business days (made to order)
- Shipping Time: Typically 3–7 business days, depending on your location
- Shipping Cost: Calculated at checkout
🪵 Wood Wall Art & Metal Signs
- Processing Time: 3–5 business days
- Shipping Time: 3–7 business days via USPS, UPS, or FedEx
- Packaging: Carefully wrapped and boxed to ensure safe delivery
- Shipping Cost: Based on item weight and destination
Returns & Exchanges
We want you to love what you receive. If something's wrong, here's how we handle it:
✅ Eligible Returns
We accept returns on physical products (apparel, wall art) within 30 days of delivery. Items must be:
- Unused and in original condition
- Returned in original packaging
- Accompanied by a receipt or proof of purchase
To start a return, contact us at:
📧 info@thewayandthetruthdesigns.com
We'll send you return instructions and shipping info. Please do not send items back without first contacting us.
🚫 Non-Returnable Items
- Digital downloads (due to their instant nature)
- VIP Memberships (as they activate immediately)
📦 Damaged or Incorrect Items
If your order arrives damaged or incorrect, please email us within 7 days of delivery. Include your order number and a photo of the issue, and we'll make it right.
Refunds
We'll notify you by email once we receive and inspect your return. Your refund will be processed to your original payment method within 3–5 business days if approved.
📩 Still Need Help?
Email us at info@thewayandthetruthdesigns.com with any questions or concerns—we're here to help and always happy to help.