Shipping & Returns

We want ordering from The Way and The Truth Designs to be clear and straightforward. We currently sell and fulfill orders only to customers located in the United States. This applies to both digital artwork and physical products.

Digital Artwork

Availability: Digital products are currently sold only to customers located in the United States.

Delivery: Digital products are delivered electronically after purchase. No physical item will be shipped.

Shipping cost: None. Digital products do not require shipping.

Download help: Download instructions are provided with your order. If you have trouble accessing your files, contact us at info@thewayandthetruthdesigns.com.

Returns: Because digital files are delivered electronically and cannot be physically returned, digital purchases are generally final sale. If there is a problem with your files, please contact us so we can help resolve it.

Physical Products

Our physical collection can include canvas, fine art prints, metal wall art, handcrafted pieces, apparel, and other sacred-art products as available.

Where we ship: We currently ship physical products only to addresses within the United States.

Processing: Processing and production times vary by product, and some pieces are made to order. Product-specific estimates shown on the product page or during checkout should be treated as the most current timing information.

Shipping: Shipping rates are calculated according to the product and destination and are shown during checkout. Tracking information is provided after an order ships when tracking is available.

Delivery timing: Carrier transit times can vary by destination and are separate from production time. Weather, holidays, carrier delays, and other circumstances outside our control can affect delivery dates.

Returns & Exchanges

Eligible unused physical products in original condition may be requested for return within 30 days of delivery. To begin a return, contact us before sending anything back.

Returned items should be unused, in their original condition, and returned with the original packaging when reasonably possible. Some made-to-order, personalized, custom, or otherwise specially produced products may have different return terms. Any product-specific return terms shown on the product listing take precedence over this general policy.

Original shipping charges and return-shipping responsibility may depend on the reason for the return. We will provide the applicable instructions when a return is approved.

Damaged, Defective, or Incorrect Items

If a physical item arrives damaged, defective, or different from what you ordered, contact us at info@thewayandthetruthdesigns.com within 7 days of delivery. Please include your order number and clear photos of the item and packaging. We will review the issue and work with you on an appropriate resolution.

Refunds

When a return is approved and received, we will review the item and notify you of the refund decision. Approved refunds are issued to the original payment method. The time required for the credit to appear after a refund is issued depends on the payment provider or financial institution.

Questions?

If you are unsure which policy applies to a particular product, email info@thewayandthetruthdesigns.com before ordering and we will be happy to clarify.