SHIPPING POLICY
DIGITAL PRODUCTS (Instant Download)
All products available through The Way and The Truth Designs are digital files delivered electronically. No physical items will be shipped.
DELIVERY METHOD:
• Digital files are delivered instantly via email after purchase completion
• You will receive a download link immediately upon payment confirmation
• Files are also accessible through your account dashboard
• No shipping address required for digital products
DELIVERY TIME:
• Instant delivery (within minutes of purchase)
• If you do not receive your files within 15 minutes, please check your spam/junk folder
• Contact us immediately if you experience any delivery issues
INTERNATIONAL AVAILABILITY:
• Digital downloads are available worldwide
• No customs fees, import duties, or international shipping charges apply
• Files can be downloaded from any country with internet access
PHYSICAL PRODUCTS (Made-to-Order Wood Art & Print-on-Demand Items)
For physical products such as wood wall art, metal prints, canvas prints, and apparel:
PROCESSING TIME:
• Wood art: 5-7 business days (handcrafted to order)
• Print-on-demand items (metal prints, canvas, apparel): 3-5 business days
SHIPPING TIME:
• Domestic (USA): 3-7 business days via USPS/UPS
• International: 10-21 business days (varies by destination)
SHIPPING COSTS:
• Calculated at checkout based on item weight and destination
• Free shipping available on orders over $75 (domestic USA only)
TRACKING:
• All physical orders include tracking information
• Tracking number will be emailed once item ships
CUSTOMS & DUTIES (International Orders):
• International customers are responsible for any customs fees, import duties, or taxes imposed by their country
• These fees are not included in our shipping costs and are the buyer's responsibility
LOST OR DAMAGED SHIPMENTS:
• Please contact us within 48 hours of delivery if your item arrives damaged
• We will work with you to resolve the issue through replacement or refund
• For lost shipments, please contact us after the estimated delivery window has passed
CONTACT:
For any shipping questions or issues, please email us or use the contact form on our website. We typically respond within 24-48 hours.
---
© The Way and The Truth Designs LLC
For personal use only. Commercial use prohibited.
